Whether it's payments, account issues, betting rules, or anything else, Caji's help center has you covered. Bengali-language support, fast resolutions — no waiting around.
Popular topics: KYC verification, bKash deposit, withdrawal limits, bonus terms
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When you start using any online platform for the first time, questions are bound to come up. The caji Help Center is here to answer exactly those questions — in plain, straightforward language, without jargon or confusing terminology. Every guide is written based on real user problems.
Payments are by far the most common topic we hear about at Caji. How long does it take for funds to appear after a deposit? How long do withdrawals take? Are there payment methods beyond bKash or Nagad? These are questions we receive every single day. In general, deposits are instant and withdrawals take no more than 5 minutes. Occasionally, delays can occur due to server issues on the bank or mobile banking side — if that happens, contact us via Live Chat and our team will look into it right away.
Among all account-related issues, incomplete KYC verification is by far the most common. KYC is the process of confirming your identity — it's a key part of Caji's security system. Uploading a photo of your National ID or passport typically completes verification within 24 hours. Until your KYC is verified, your withdrawal limit will be lower, so it's best to complete it as soon as possible.
Bonuses can be confusing for many players — the wagering requirement in particular tends to be tricky to grasp at first. Simply put, if you receive a BDT 500 bonus and the wagering requirement is 5x, you'll need to place a total of BDT 2,500 in bets before you can withdraw the bonus. Those bets can be placed on Sports Betting or casino games. Bonuses are generally valid for 30 days.
Caji's live chat support is available any time of day. Click the green chat icon in the bottom-right corner of the site to instantly connect with a Bangla-speaking support agent. First responses typically come within 3 minutes, and most complex issues are resolved within 15–20 minutes.
If you prefer email over chat, you can reach us at support@caji.click. Replies with detailed answers are typically sent within 2–4 hours. To speed things up, include your account number and a clear description of the issue in your email.
Caji app users can reach support directly from within the app. Go to the "Settings" menu and tap "Help" to access Live Chat and email support. The app also has a self-help section with step-by-step solutions to common issues.
Caji's servers and payment systems maintain 99.9% uptime throughout the year. Occasional maintenance takes place late at night, during which the website or app may be temporarily inaccessible. caji always notifies users in advance before any scheduled maintenance. For unexpected issues, system status updates are available on the Help Center page.
Caji has a dedicated "Getting Started" guide for new users, walking you through everything from opening an account to placing your first bet — each step explained in Bengali with images. Reading through it will answer most questions you might have. And if anything's still unclear, the support team is always on hand.
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Whatever the issue, caji's team is always ready to help — reach out through whichever channel works best for you
The fastest way to get help. Click the green button in the bottom-right corner of the site and start chatting in Bangla right away.
For complex issues or document submissions, email us at support@caji.click. You'll receive a detailed response within 2–4 hours.
Contact the support team directly from the caji app — just tap the "Help" option in the Settings menu.
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Getting Help at Caji Is Simple — Resolve Your Issue in Just Three Steps
Describe your issue in Bengali via Live Chat, email, or the app. Sending a screenshot helps us resolve things even faster.
A Bengali-speaking support agent will connect with you and understand your issue within an average of 3 minutes.
Common issues are resolved within 15 minutes, and complex cases within 24 hours at most. You'll receive updates on every case.
Register with Caji, claim your welcome bonus, and know that the help center is always here for you.
If you're feeling stressed or experiencing financial difficulties related to gaming, please let the support team know. You can use caji's responsible gaming tools to set your own limits or temporarily suspend your account.
For more details, visit our Responsible Gaming Page See for yourself. All services are free and confidential.