Caji Privacy Policy — Your data How It Stays Secure

Caji collects information in three ways: what you provide directly, what is generated automatically when you use our services, and what is required for identity verification.

Caji will never ask for your bank PIN, mPIN, or password. If anyone requests this information in caji's name, it is definitely a scam.

Caji uses your information for the following purposes, each of which is directly tied to the quality of service you receive.

• Account management: Registration, login, identity verification, and account security.
• Financial transaction processing: Handling deposits, withdrawals, and bonus distributions accurately.
• Customer Support: Previous interaction history is used to better understand your issue and provide faster resolution.
• Fraud prevention: Data analysis to detect suspicious transactions and multiple accounts.
• Personalized Experience: Showing you relevant content based on your preferred games and offers.
• Legal Obligations: Records are retained to meet regulatory compliance and audit requirements.

Caji does not sell your personal information to third parties. However, limited data may be shared in certain specific circumstances — the reason for each is outlined below.

• Payment Processors: Limited financial information is shared with payment partners such as bKash, Nagad, and Rocket solely to process deposits and withdrawals.
• KYC Service Providers: Document information is shared with a trusted third-party KYC platform for identity verification — used solely for that purpose.
• Regulatory authority: Where required by law, data may be disclosed to regulatory bodies or by court order — this is a binding obligation on Caji.
• Anti-fraud system: Some anonymized data may be used in security analysis tools to help detect fraud.

Outside of the above cases, your information is never shared. In particular, sharing data with advertisers or marketing companies is strictly prohibited under Caji's policy.

Caji employs multiple layers of security to protect your data, all built in accordance with international data protection standards.

• SSL/TLS encryption: All data traveling between your browser or app and caji's servers is secured with 256-bit encryption.
• Encrypted database: Data stored on our servers is also kept in encrypted form — unauthorised access from within is not possible.
• Two-factor authentication (2FA): OTP verification is required for suspicious login attempts, preventing unauthorized account access.
• Real-time monitoring: Our 24/7 automated system continuously monitors for unusual activity and takes immediate action when needed.
• Regular security audits: Regular penetration testing is conducted by third-party security specialists.
• Staff Training: Every Caji employee is trained in data protection policies and bound by confidentiality agreements.

Caji uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience. Caji uses three types of cookies:

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to log in and use certain features. The mobile app uses equivalent session management methods in place of cookies.

You have a number of rights over your data at Caji. These rights can be exercised at any time — simply contact Support.

Caji does not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of your active account and up to 5 years after closure — as required by law.
• Financial transaction records: Up to 7 years — to comply with anti-money laundering regulations.
• Betting history: Up to 3 years — for dispute resolution and audit purposes.
• Support contact: Up to 2 years — for service improvement purposes.
• Cookie & session data: When the session ends or after a maximum of 1 year — based on user preferences.

Once the retention period expires, data is securely deleted or anonymised. If you request account deletion, all data will be removed except what we are legally obligated to retain.

For any questions about our Privacy Policy, data access requests, or complaints, please contact caji. Our dedicated data privacy team will process your request within 72 hours.

• Email: support@caji.click
• Live Chat: Active 24/7 — log in to your account to start a chat
• Help Center: /help-center

Requests to delete or correct your data will be acted upon within 30 business days of identity verification. If any data cannot be deleted due to legal retention obligations, you will be clearly informed.